Frequently Asked Questions

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Yes! Panoramic Networks specializes in connecting homes and businesses where fibre can’t reach. Our wireless infrastructure is designed for rural and edge-of-town locations. 

Our systems are built to maintain reliable connections even in challenging conditions. While extreme weather can temporarily affect service, we use redundancy, failover systems, and proactive monitoring to keep you online. 

We prioritize uptime and performance. Our network is professionally managed, monitored 24/7, and supported by a team that responds quickly to issues. Most customers enjoy consistent speeds and reliable connectivity. 

It depends on your household or business needs:

• Residential: Packages from 5Mbps to 50Mbps for browsing, streaming, and multi-device use.
• Business: Packages from 10Mbps to 100Mbps with SLA, managed support, and static IP options.

If you’re unsure, our team can help you choose based on your location and usage.

Absolutely. Our packages are flexible, so you can adjust your speed or features as your needs change. 

Standard installations usually take 1–2 days, depending on location and infrastructure requirements. Our team will schedule a convenient time and ensure everything is set up correctly. 

Wireless internet is ideal when fibre isn’t available, offers competitive speeds, uncapped data options, and lower latency than mobile data. You also get dedicated local support and reliable service tailored to your area. 

Yes — most of our residential and business plans are uncapped, allowing you to stream, work, and browse without worrying about limits. 

You can reach our support team via WhatsApp, email, phone, or through our online portal. Business clients have priority support, 24/7 monitoring, and direct escalation options. 

Yes. Business plans come with SLA-backed response times, and all customers benefit from proactive monitoring and network management. 

Check the placement of your router and antennas, ensure devices aren’t overcrowded, and reboot the equipment if necessary. Our support team can also help diagnose and optimize your connection. 

 You can use our mobile app or web portal to view signal strength and performance metrics. Our team can also guide you for optimal placement of antennas.